Frequently Asked Questions (FAQ)

We understand that shopping online can raise questions. Below are some of the most frequently asked questions to help you with your purchase and experience at Acme Cup. If you don’t find the answer you're looking for, feel free to reach out to us directly at info@acmecup.shop.

1. How do I place an order?

Placing an order at Acme Cup is simple:

1. Browse our collection of Coffee Series Mugs and select the product you wish to purchase.
2. Choose the quantity, size, or any other required customization, if applicable.
3. Click Add to Cart and proceed to checkout.
4. Enter your shipping details and select your preferred payment method.
5. Review your order and complete the payment process.

Once your order is placed, you will receive an order confirmation email, and we will begin processing your order.

2. Can I change or cancel my order after it's been placed?

Once your order has been confirmed, we begin processing it immediately to ensure fast shipping. Unfortunately, we are unable to make changes or cancellations after the order has been submitted.

If you need to make adjustments, please contact us as soon as possible at info@acmecup.shop, and we will do our best to accommodate your request before the order is shipped.

3. How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your order through the carrier's website.

If you have trouble tracking your order, feel free to contact us, and we will assist you in locating your package.

4. What shipping options do you offer?

We offer the following shipping options:

• Standard Shipping: $12.59 – Delivery within 5-7 business days.
• Expedited Shipping: $20.00 – Delivery within 2-3 business days.

Free Shipping is available on orders over $60.00.

Please note that these delivery times are estimates and may vary based on your location and the carrier.

5. How do I return an item?

If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt for a refund or exchange, as long as the item is unused, in its original packaging, and in resaleable condition.

Please refer to our Refund Policy for detailed instructions on how to return an item.

6. How long does it take to process a return or refund?

Once we receive your returned item, it usually takes 5-7 business days to process your refund. The refund will be issued to your original payment method. Please note that it may take an additional 5-7 business days for the refund to appear in your account.

7. Are there any items that cannot be returned?

Certain items are non-returnable, including:

• Customized or personalized products
• Gift cards
• Items purchased on sale or clearance (unless defective)

If your item is damaged or defective, please contact us immediately to arrange a return and get a replacement or full refund.

8. Do you offer international shipping?

Currently, we offer shipping within the United States only. We do not offer international shipping at this time, but we’re working to expand our reach in the future. Please stay tuned for updates.

9. How secure is my personal information?

We take your privacy seriously. Your personal and payment information is protected by encryption, and we use secure payment processors for all transactions. We do not store sensitive financial information ourselves.

For more details, please review our Privacy Policy.

10. What payment methods do you accept?

We accept the following payment methods:

• Visa
• MasterCard
• American Express
• JCB

Your payment details are processed securely through trusted third-party gateways, ensuring a safe and smooth transaction.

11. Do you offer gift cards?

At this time, we do not offer gift cards. However, we’re considering adding them in the future, so stay tuned for any updates on this feature.

12. How do I contact customer service?

If you have any questions or need assistance, our customer service team is here to help. You can contact us through:

• Email: info@acmecup.shop
• Phone: +1 810-331-3425
• Address: 1140 Vernon Dr, Glenview, IL 60025,  United States

We strive to respond to all inquiries within 24-48 hours.