Refund Policy

At Acmecup, your satisfaction is our priority. We understand that shopping online can sometimes lead to uncertainties, and we want you to be confident in your purchases. If you're not completely satisfied with your order, we're here to assist you. Please review our refund policy below:

1. Eligibility for Returns

We accept returns for most items, but there are a few conditions that must be met for an item to be eligible for a refund:

• The item must be in its original, unused condition.
• The item must be returned in the original packaging, including any accessories or promotional items that came with it.
• You must request a return within 30 days of the delivery date.
• Personalized or custom-made items (e.g., items with personalized engraving or text) cannot be returned unless they are defective or damaged.

2. How to Request a Return

To begin the return process, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@acmecup.shop with your order number, the item(s) you wish to return, and a brief explanation of why you are returning it.
2. Return Authorization: If your return meets the eligibility criteria, we will issue you a Return Authorization (RA) number and provide return instructions.
3. Return Shipping: You are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. Please use a trackable shipping service to ensure your return is safely received.
4. Condition of the Item: Returned items must be in new, unused condition. We cannot accept returns for items that have been used, washed, or altered in any way.

3. Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Please allow 7-10 business days for the refund to appear in your account. Refunds will be issued to the original payment method used for the purchase.

Please note:

• If the returned item does not meet the conditions mentioned above, we may refuse the refund or offer you an exchange instead.
• Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or defective items).

4. Defective or Damaged Items

If your order arrives damaged or defective, please contact us immediately at info@acmecup.shop. We will assist you in processing a return or exchange. To qualify for a refund or replacement, we require you to provide:

• Photos of the defective or damaged item
• A description of the damage or defect

In these cases, we will cover the return shipping costs, and we will offer a full refund or exchange based on your preference.

5. Non-Returnable Items

Certain items are non-returnable under specific conditions, including:

• Personalized or custom items unless damaged or defective.
• Gift cards or store credits.
• Final sale items or items marked as non-returnable at the time of purchase.

6. Order Cancellations

If you wish to cancel an order, please contact us immediately. We process and ship orders quickly, so cancellations can only be made before the item is shipped. Once the order has been shipped, you may return the item for a refund as per our return policy.

7. Refunds for Gift Purchases

If you received an item as a gift and wish to return it, we are happy to provide a refund or exchange. The return must meet the same conditions as those listed above, and we will offer a refund in the form of store credit or exchange for another item if you prefer.

8. Contact Us

If you have any questions regarding this refund policy or need assistance with a return, please contact us through the following:

• Email: info@acmecup.shop
• Phone: +1 810-331-3425
• Address: 1140 Vernon Dr, Glenview, IL 60025, United States

We are committed to providing you with the best customer service and making sure your experience with Acmecup is as smooth as possible.