Shipping Policy

Thank you for choosing Acmecup. We are committed to ensuring that your order reaches you in a timely, safe, and efficient manner. Our shipping policy outlines the processes and options available for your order, so you can enjoy a seamless shopping experience. Please take a moment to review the details of our shipping policy:

Shipping Methods & Rates

At Acmecup, we offer two main shipping options to meet your needs: Standard Shipping and Expedited Shipping. Whether you need your order quickly or simply prefer a more economical option, we have a shipping solution for you.

1. Standard Shipping

   • Cost: $10.00
   • Delivery Time: Typically 7-15 business days
   • Regions Available: Available to most global regions
   • Free Shipping: Enjoy free standard shipping on orders over $60.00

   Standard shipping is the most cost-effective option and is available for most regions. While delivery may take up to 7 business days, we ensure that each order is carefully packed and shipped to get to you as quickly as possible.

2. Expedited Shipping

   • Cost: $20.00
   • Delivery Time: Typically 3-7 business days
   • Regions Available: Available for quicker delivery requests

   Expedited shipping is the best choice if you need your order in a shorter amount of time. With expedited shipping, you can expect your order to arrive within 3-7 business days. This service ensures your products are shipped quickly and efficiently.

Order Processing

Once your order is placed, we begin the process of packaging and shipping your items right away. Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the following business day.

It’s essential that you verify your shipping address at the time of placing your order. Any delays or issues resulting from incorrect or incomplete address information will be the customer’s responsibility. To ensure the fastest delivery, please double-check that all details, including zip codes and apartment numbers, are entered correctly.

International Shipping

We understand that our customers come from all around the world, and we are happy to offer international shipping to several countries. Please note that shipping times for international orders can vary depending on your location.

While we strive to ensure a smooth shipping experience, customs duties, taxes, and any other fees imposed by the destination country are the responsibility of the customer. These charges may be billed separately by the carrier and are not included in your order total at checkout. We recommend checking with your local customs office for more information about any potential import fees before placing an order.

Tracking Your Order

Once your order is processed and shipped, we will send you a shipping confirmation email containing a tracking number. This allows you to track your package through the shipping carrier’s website and monitor its progress as it makes its way to you. In the event that your package has been delayed or misplaced, you can contact us with your tracking number, and we will help resolve the situation as soon as possible.

Lost or Damaged Orders

While we take great care in packaging and shipping your orders, we understand that occasional mishaps may occur during transit. If your package is lost or arrives damaged, please contact our customer service team within 7 days of receiving the tracking information. We will work directly with the courier to investigate the situation and ensure a resolution is reached. In many cases, we will offer a replacement or refund, depending on the circumstances.

Returns & Exchanges

If you are not fully satisfied with your purchase, we offer a simple and hassle-free return and exchange policy. Please review our Return & Exchange Policy for more detailed instructions on how to initiate a return or exchange. We want to ensure you are completely satisfied with your order and will do our best to accommodate your needs.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. We process and ship orders quickly, so cancellations can only be made before the items are dispatched. Once your order has been shipped, it cannot be canceled, but you can still initiate a return once you receive your package.

Packaging & Environmental Responsibility

At Acmecup, we are committed to minimizing our environmental impact. We use eco-friendly packaging materials whenever possible and are constantly exploring new ways to reduce waste. Our packaging is designed to protect your products during transit while being mindful of the planet. We encourage you to recycle our packaging when you’re finished with it.

Contact Us

If you have any questions or need assistance with your order, our friendly customer service team is here to help. You can reach us through the following channels:

• Email: info@acmecup.shop
• Phone: +1 810-331-3425
• Address: 1140 Vernon Dr, Glenview, IL 60025, United States

We are always happy to assist you and ensure your shopping experience is nothing short of exceptional.

Thank You for Shopping with Acmecup!

We appreciate your business and are committed to delivering your products with the highest level of service. Whether you are shopping for yourself or buying a gift for someone special, we hope you enjoy your Acmecup experience. Your satisfaction is our priority, and we look forward to serving you again in the future.